Reach the Right Place at the Right Time
Never miss a beat with Eleva’s Intelligent Routing. Automate your ticket assignment and ensure every customer query gets the attention it deserves from the most suited agent.
Smart Ticket Assignment
Automate your ticket assignment process. Ensure every query reaches the right agent based on their expertise, improving first-time resolution rate.
Load Balacing
Distribute tickets evenly among your team. Avoid agent burnout and ensure high-quality, timely responses to all customer queries.
Business Hours Routing
Prioritize queries based on business hours. Ensure urgent tickets are directed to available agents, even outside regular working hours.
AI power in your hands
AI-Powered Routing
Leverage AI to route tickets based on query content and complexity. Equip your team to handle customer inquiries more efficiently.
SLA-Based Routing
Adhere to service level agreements effortlessly. Prioritize and route tickets based on urgency and SLA commitments
Channel-Specific Routing
Assign agents based on their channel expertise. Guarantee consistent, high-quality support across all customer communication channels.
